Terms of Service Agreement

Welcome to Matador Canine Brilliance LLC (“Matador Canine Brilliance”)! By accessing or using our online courses or virtual one-on-one private sessions, you agree to be bound by the following terms and conditions:

SERVICES.

Matador Canine Brilliance provides online courses that include in-depth dog training education, explanation, and demonstration with virtual quizzes, 24/7 support through the course platform comments section and email, designed to help dog owners grow their relationships with their dogs and eliminate problem behaviors. We also offer virtual one-on-one coaching sessions with our dog trainers. The pricing structures for our services are set forth on our website.

PAYMENT.

Customers must pay the price for the program upfront for our online courses. For virtual one-on-one coaching, customers can pay the full price upfront or pay in 12 equal monthly installments. Matador Canine Brilliance does not offer refunds for virtual one-on-one coaching sessions.

REFUND POLICY.

Customers may request a refund within 30 days of purchase for our online courses. After 30 days, customers are not eligible for a refund unless overruled by the owner of the business, Michael J. Accetta. Refunds for online courses are subject to our refund policy set forth on our website.

PRIVACY POLICY.

Matador Canine Brilliance is committed to protecting your privacy. Our privacy practices are set forth in our Privacy Policy, which is incorporated into these Terms of Service by reference. By using our services, you agree to our collection, use, and disclosure of personal information as set forth in our Privacy Policy.

USE OF INFORMATION.

We use the personal information we collect to provide you with our services, process your payments, communicate with you about your account, and respond to your inquiries and requests. We may also use your personal information to send you promotional emails about our services and special offers.

DISCLOSURE OF INFORMATION.

We may share your personal information with our third-party service providers who perform services on our behalf, such as processing payments and providing customer support. We may also disclose your personal information if required by law or if we believe that such disclosure is necessary to protect our rights or the safety of our customers or others.

INTELLECTUAL PROPERTY.

All content included in our online courses, virtual one-on-one coaching, and website, including text, graphics, logos, images, and software, is the property of Matador Canine Brilliance or its content suppliers and is protected by United States and international copyright laws. You may not reproduce, modify, distribute, or display any part of our services without our prior written consent.

LIMITATION OF LIABILITY

Matador Canine Brilliance is not liable for any injury or harm caused to both parties of the transaction and their property (i.e. their dogs or other pets). Although the programs and methods we teach have been proven to work, we do not guarantee results as there are variables outside of our control that the customer may experience.

TERMINATION

We may terminate your access to our services at any time without notice and for any reason, including if you violate these Terms of Service.

GOVERNING LAW

These Terms of Service shall be governed by and construed in accordance with the laws of the State of Connecticut, without giving effect to any principles of conflicts of law.

MODIFICATIONS.

We reserve the right to modify these Terms of Service at any time by posting the updated version on our website.

CONTACT US.

If you have any questions about these Terms of Service or our services, please contact us at [email protected]

Effective Date: 2023-01-01

PRIVACY POLICY

Matador Canine Brilliance LLC (“Matador,” “we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, and disclose personal information we collect through our website and related services (the “Services”). By using our Services, you agree to the terms of this Privacy Policy.

COLLECTION OF INFORMATION

We collect personal information you provide to us when you use our Services, such as your name, email address, and payment information. We also collect information about how you use our Services, including your IP address, browser type, and operating system.

USE OF INFORMATION

We use personal information to provide and improve our Services, process payments, and communicate with you. We may also use personal information for marketing purposes, but only with your consent.

DISCLOSURE OF INFORMATION

We do not sell or rent your personal information to third parties. We may disclose personal information to service providers who help us provide our Services, such as payment processors and email providers. We may also disclose personal information if required by law or in connection with a legal claim or proceeding.

DATA RETENTION

We retain personal information for as long as necessary to provide our Services and as otherwise described in this Privacy Policy. We may also retain personal information to comply with our legal obligations, resolve disputes, and enforce our agreements.

REFUND POLICY

We offer a refund policy for our online courses. Customers may request a refund within thirty days of purchase. Refund requests made after thirty days may be approved at the sole discretion of the owner of the business, Michael J. Accetta. Virtual one-on-one private session cancellations are allowed at any point without penalty or fee.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any updates or changes.

CONTACT US

If you have any questions about this Privacy Policy or our practices, please contact us at [email protected]

Effective Date: 2023-01-01

Refund Policy

Matador Canine Brilliance LLC (“Matador Canine Brilliance”) offers a 30-day money-back guarantee for online courses. If for any reason you are not satisfied with your purchase, you may request a refund within 30 days of your purchase date. Refunds will be issued to the original payment method used for the purchase.

Requests for refunds made after 30 days will be at the discretion of the owner of the business, Michael J. Accetta.

For virtual one-on-one private sessions, clients can cancel their session at any point without penalties or fees. Refunds will not be provided for cancelled sessions, but the session can be rescheduled for a later date.

To request a refund or reschedule a virtual one-on-one private session, please contact Matador Canine Brilliance customer support at [email protected]

This refund policy is subject to change at any time. Any changes to the refund policy will be posted on the Matador Canine Brilliance website.

If you have any questions about this refund policy, please contact Matador Canine Brilliance customer support at [email protected]

Effective Date: 2023-01-01